Earning Your Trust by Making It Easy
What kind of bike do I get? Where do I use a bike and what do I need to use it properly? What do I wear? How do I know it will fit? How do you decide on a bike shop?
The John Henry Difference is a point by point guarantee package designed to help you make confident buying decisions. It’s your guarantee to stress free shopping and a very important component for every John Henry shopper present, past, and future.
The John Henry Difference gets you:
1. The Price Guarantee
2. The Fit Guarantee
3. Extended Test Ride Program
4. Selection: Second To None
5. Lifetime Free Tune-Ups
6. Professional Bike Builds
7. A Full Warranty Department
8. A Youth Trade-In Program
9. Informative Updates
10. Group Rides with Shore Nation
11. Trust
The Price Guarantee
An impressive thirty-day price guarantee ensures your purchases are not only exactly what you wanted but also the absolute best price… guaranteed! If within thirty days after your purchase, you find our store or a competing store offering the identical item for less we’ll refund the difference. Bring us verifiable proof of the lower price, along with your original sales receipt and you will bounce home with your pockets jingling even more.
Small print – every good deal has to have it. This guarantee is applicable to all verifiable, in-stock, non-closeout items, from local authorized dealers. It does not include one-of-a-kind, demo, limited quantity offers, or if a bonus or free item is included with the deal. Sorry, but as you know, every great deal has some fine print.
The Fit Guarantee
Why do stores sell you bikes as if they were selling you a toaster? How does it fit? Who knows – just grab it off the rack and get out! At John Henry’s a specific area has been dedicated to enable us to get you the perfect positioning on your bicycle. We’ll check and adjust saddle height, foot, leg and arm position for maximum efficiency, comfort, and enjoyment. Don’t hang your bicycle in the garage because it hurts, ride it because it fits well. We do the same measurements for you as we do for ourselves and our racers, and it’s all guaranteed.
The Extended Test Ride Program
100% satisfaction guaranteed. Ride your bike, enjoy yourself – but if you don’t and it is because you’re unsure about fit or comfort level just return your bicycle with your original receipt and we will gladly address the problem area or give you exchange value towards something that is better for you. Saddle got you down, grips giving you blisters? We want you happy and spreading the bicycling gospel. Come down or email and we will arrange changes to better suit you.
Selection: Second to None
We promise to give you as much opportunity as possible to find the appropriate items for your style of riding. We want to give you all the best options – we’ll select the top products of the year and let you choose between them to ensure what you walk away with is what fits your lifestyle best.
Lifetime Free Gear and Brake Adjustments
Our Essential Adjustment Package makes sure your gears, brakes, and safety are thoroughly looked after, and is at your disposal as many times as you like for as long as you own your bike. If you feel like it isn’t working perfectly give our state of the art service centre a call or simply just bring down your bicycle. Lifetime free gear and brake adjustments – we’ll see you as often as you like.
Professional Bike Builds
You want to own your bicycle for a long time. We really want you to love it forever. All new John Henry bikes are treated the same, no matter what style.
