Guarantees To You
The John Henry Difference
Earning Your Trust by Making It Easy
Questions?
What kind of bike do I get? Where do I use a bike and what do I need to use it properly? What do I wear? What do I use? How do I know it will fit? How do you decide on a bike shop?
The John Henry Difference is a point by point guarantee package designed to help you make confident buying decisions. The John Henry Difference is your guarantee of stress free shopping and a very important component for every John Henry shopper present, past, and future.
The John Henry Difference gets you;
1. The Price Guarantee
2. The Fit Guarantee
3. Extended Test Ride Program
4. Selection: Second To None
5. Lifetime Free Gear and Brake Adjustments
6. Professional Bike Builds
7. Experienced Staff
8. A Full Warranty Department
9. A Youth Trade-Up Program
10. Informative Updates
11. Group Rides & the 'Pedals and Pints' Riding Club
12. Trail Advocacy and Community Involvement
All are outlined below.
The Price Guarantee
An impressive thirty-day price guarantee ensures your purchases are not only exactly what you wanted but also the absolute best price... guaranteed! If within thirty days after your purchase, you find our store or a competing store offering the identical item for less we'll refund the difference plus 5% in cash or store credit. Bring us verifiable proof of the lower price, along with your original sales receipt and you will bounce home with your pockets jingling.
Small print - every good deal has to have it. This guarantee is applicable to all verifiable, in-stock, non-closeout items, from local authorized dealers. It does not include one-of-a-kind, demo, limited quantity offers, or if a bonus or free item is included with the deal. Sorry, but as you know, every great deal has some fine print.
The Fit Guarantee
Why do stores sell you bikes as if they were selling you a toaster? How does it fit? Who knows - just grab it off the rack and get out! At John Henrys a specific area has been dedicated to enable us to get you the perfect positioning on your bicycle. We'll check and adjust saddle height, foot, leg and arm position for maximum efficiency, comfort, and enjoyment. Don't just hang your bicycle in the garage, ride it because it fits well. We do the same measurements for you and it's all guaranteed.
The Extended Test Ride Program
100% satisfaction guaranteed. Ride your bike, enjoy yourself - but if you don't and it is because you're unsure about fit or comfort level just return your bicycle with your original receipt and we will gladly address the problem area or give you 100% exchange value towards something that is better for you. Saddle got you down, grips giving you blisters? We want you happy and spreading the bicycling gospel. Come down or email and we will arrange changes to better suit you.
Selection: Second to None
We promise to give you as much opportunity as possible to find the appropriate items for your style of riding. Why be given just a little choice when we can give you all the choices?
Lifetime Free Gear and Brake Adjustments
For as long as you own your John Henry the Bicycle Man bike, our essential adjustment package, which makes sure your gears, brakes, and safety are thoroughly looked after, is at your disposal. If you feel like your bike isn't working perfectly give our 'Tech Centre' a call or simply just bring down your bicycle. Lifetime Free gear and brake adjustments - we'll be seeing a lot of each other.
Professional Bike Builds
You want to own your bicycle for a long time. We really want you to love your bicycle forever. All new John Henry bikes are treated the same. Directly out of the box your new bicycles bearing systems and all appropriate hardware have their factory lubrication carefully replaced with 'North Shore' necessary grease and oil. Two mechanics check over each and every bicycle and they are all re-inspected upon purchase. Every effort is put into making your bike into a long lasting, well built, riding machine. Now that's a professional bike build.
Experienced Staff and Well Trained Staff
From John Henry himself to the newest employees, all of our staff ride. Touring, 'drops', epic cross country rides, road racing, or just plain 'North Shore' raging you will be guided by people passionate about cycling. You can discuss tricky bike problems with the most veteran repair technicians in the 'North Shore' bicycle community. Come down for a coffee and try your toughest questions. We believe experience counts!
A Full Warranty Department
Warranty is a part of the world that can't always be avoided. If you believe a product of yours is defective, even if you didn't originally purchase that product from John Henry the Bicycle Man, please bring it down to us or send it to us so that we may address your issues with the manufacturer. Follow the warranty procedure or simply come down with your questions or products. You need to enjoy your cycling experience so don't fret and don't panic just give the industry a chance to take care of you.
A Youth Trade Up Program
When you buy a new youth bicycle (24” wheel or less) from John Henry the Bicycle Man you will be entitled to trading that bicycle in for up to 50% of its original purchase value and putting that money towards your brand new bicycle of any size. You simply bring in your child's old bicycle in reasonable, rideable condition, along with your original receipt and it will be assessed for value to put towards your child's sweet new dream bike. Why would you want to waste your time with classified ads when you can get rid of your old bike right away?
Informative Updates
Don't bother trying to keep up with the constant deluge of information on or about cycling. You get riding and we will keep you in the loop by providing you with information on local riding events, club rides, training groups, teams, races, charity rides, bike routes, advocacy, parties, and maps. Selling you a bike is easy - keeping you enjoying the sport of cycling is our mandate. Drop by the store, grab a coffee at The Cappuccino Man, and peruse the info board. Feel free to join our cycling friendly newsletter or any of our RSS feeds and don't ever be afraid to just give us a shout.
Group Rides, Training Clinics & the 'Pedals and Pints' Riding Club
Committed to showing you where and how to ride. Committed to helping make sure you understand your bike and that you are prepared for that nerve racking first cycling event. Riding is the reason to talk about clubs. Find out when we are heading out next and see if you can tag along for the fun. don't worry, you'll fit in just great. We are all going to play. Riding your bike makes your world better. Did you figure out what the 'Pints' part stands for?
Trail Advocacy and Community Involvement
Trails and bike routes; what would you do without them? Where would you ride? John Henry the Bicycle Man is heavily involved with local bike advocacy - including trail building, maintenance of existing trails, petitioning local governments for more usage areas for all types of riding, and keeping cycling a focus of future development. You want cycling to be as enjoyable and as safe as possible. We care to make that a reality. School age race series, Races, charity rides, and general community organizations help to keep the sport you and I love growing. Join up with your local trail organization and give the cycling community a bigger voice. The North Shore Mountain Bike Association is there to help and you need to make yourself a part of a great future.
Trust Is Something You Earn
The John Henry Difference is a written guarantee of what we expect of ourselves and what you can expect of us. You put a lot of energy into your purchases and we value your time. Just see what others have had to say about purchasing from John Henry Bikes. Tell us if there is something that can be done to make your information gathering easier.
